Support
How can we help?
The most common questions are below. If you can't find yours, write to us using the form and we'll reply by email.
Frequently asked questions
What is adherence?
It's how much of your own plan you met in the period, from 0% to 100%. Each period is worth 100 points, and most of them come from meeting the plan. Going beyond the plan doesn't count.
Do I need a smartwatch?
No. Your phone already counts steps and distance, and you can log workouts by hand, with a photo. Watches and workout apps come in if you want to connect them.
Where does GymDogs read my workouts from?
From Apple Health on iPhone, Health Connect on Android, Strava and Google Health. Garmin and Wellhub check-ins are coming soon. Connecting is optional, and you can turn it off at any time.
How do I join a team?
With the team code, an invite link or through the organization's public page. The team owner chooses whether people join right away or need approval.
How much does it cost?
For people using the app, nothing: downloading, setting your plan, training and joining teams are free. The only one who pays is the owner of an organization with more than 6 people, on a plan priced by number of people; with up to 6 people, the organization is also free forever. Details in For organizations.
Does GymDogs track my weight?
No, and on purpose. We measure what you do, not the result on your body.
How do I delete my account?
In the app, under Settings, Delete account. See the step-by-step guide and what happens to your data in Delete account.